Casino Surveillance Supervisor Job Description

Gaming/Casino Surveillance Officer Job Description

High technology security is necessary in casinos which employ Gaming Surveillance Officers, also known as Gaming Investigators or Surveillance Security Agents. They not only act to secure casino premises and its resources, but also act as security agents for casino employees, management staff and patrons. Using CCTV concealed behind one-way mirrors as well as listening devices strategically situated in the casino gaming area, these officers control a console of audio and video equipment in an observation or surveillance room.

See full list on jobdescription.org. Is familiar with the current list of undesirables maintained by the Surveillance Manager and remains alert to any undesirables or cheaters in the Casino and reports their presence to the Shift SupervisorPOSITION SUMMARY JOB DESCRIPTION: The Surveillance Operator observes casino activities and protects property assets 3.1. May 13, 2020 Casino Surveillance Officer Job Description Job Overview: Our casino surveillance officers monitor gaming activity to make sure everyone is playing fairly. They’re responsible for monitoring the gaming floor, the cashier’s cage, and other locations for any suspicious activity. Jun 01, 2009 Dependable and honest Casino Floor Supervisor has excellent monitoring and evaluative skills of table game dealers.Has excellent interpersonal and customer service skills and believes strongly in casino policy and procedure adherence by all staff.Has more than seven years of experience as a Casino Floor Supervisor and a high school diploma. A gaming surveillance officer is a type of security officer employed specifically by casinos to protect casino property, employees and patrons and monitor suspicious activities, such as theft.

Gaming/Casino Surveillance Officer Duties and Responsibilities

· Ensure the safety and protection of casino quests, employees and property in accordance with casino policies and state laws.

· Monitor casino operation for compliance with rules, regulations, and laws

· Monitor patron activities for signs of cheating or theft.

· Occasionally make the rounds in the casino floor to mingle with the patrons and casino dealers and operators..

· Coordinate with local police authorities for confirmed sightings of theft.

· Monitor cash check-out at the casino counter

· Monitor casino vault access points.

Casino Surveillance Supervisor Job Description Responsibilities

· Respond to medical emergencies on the casino floor.

· Provide day-end security report highlighting any incident.

· Subdue untruly patrons and detain alleged thieves until the law enforcement official arrive for turnover.

Gaming/Casino Surveillance Officer Skills and Specifications

• Must have the patience and an observant eye to spot unusual activity on the monitor screen.
• Must have the presence of mind to alert security officers or alarm systems at the outset of a developing crime.
• Must be physically fit with quick reflexes.
• Must have excellent computer literacy and adeptness in operating audio and video surveillance systems.
• Knowledge in using two-way single side band radios
• Excellent interpersonal skills to deal effectively with casino clients
• Can work in varied shifts

Gaming/Casino Surveillance Officer Education and Qualifications

• A high school diploma is basic but a college education is an advantage
• An experience in previous security work in a bank or casino or a certificated training in the use of surveillance systems is an advantage

Gaming/Casino Surveillance Officer Salary

Gaming surveillance officers and gaming investigators enjoyed a median annual salary of $28,850 in May 2008. The middle 50% spread earned between $23,000 and $37,700. The lowest 10% took in about $19,300 while the highest 10% earned more than $48,000.

In the casino and gaming industry, gaming supervisors manage the gaming floor and its staff during a shift. They supervise casino table games and make sure staff and customers are acting appropriately. They are also responsible for helping customers with problems and answering questions about payouts and betting.

When you write a gaming supervisor job description, be sure to include the education requirements for the job. The basic standard is to have a high school diploma or GED, but some places prefer supervisors to have an undergraduate degree. Gaming supervisors should also have experience in casino games or operations.

Casino Surveillance Supervisor Job Description Interview

Customer service skills are a key component of the nature of this job. The ability to stay calm and lead effectively are also essential. You can get more ideas for the position by looking at the gaming supervisor job description template below.

Do you have a passion for games and love to follow the rules? Our casino is currently recruiting gaming supervisors to start immediately in our table games department. We are looking for a confident and motivated individual to lead a staff of 25 table games dealers throughout the casino. You will bring a high-quality gaming experience to all of our customers and ensure all appropriate rules and regulations of the industry are being followed consistently. If you have experience as a dealer and want to take your love of this industry even further, then we want to talk to you right away.

Job Responsibilities

• Supervise all casino table games operations and make sure all gaming rules, state laws and federal regulations are followed appropriately
• Manage the table games staff and assess each employee’s ability to deliver pleasant service to customers
• Review suspicious customer behavior, identify instances of card counting, cheating or marking and notify the authorities when needed
• Record large cash and credit transactions in the casino when required by federal or local laws, and complete the appropriate paperwork
• Walk the casino floors, be visible to the table games staff throughout the shift and welcome customers to the facility on a continuous basis
• Schedule staff members on the table games section of the floor and make adjustments during the shift if business dictates it
• Recruit and hire new gaming dealers for the department, develop training programs and participate in employee performance reviews each quarter
• Refer customers who are displaying troubling signs of compulsive gambling to resources that offer help for gambling addicts

Job Skills & Qualifications

Reqiured:

• High school diploma or a GED certificate
• One or more years of experience working in a casino
• Possession of a state casino worker’s license
• Exceptional customer service ability

Preferred:

• Bachelor’s degree in hospitality, hotel management or a related field
• Experience with supervising others

Surveillance Supervisor Salary Salary.com

Gaming Supervisor Job Responsibilities

Your gaming supervisor job description needs to have a strong job responsibilities section in order to inform candidates about the daily duties and expectations. In fact, this portion should be the most substantial of your overall description, and you’ll want to be thorough. Including key tasks will allow jobseekers to imagine themselves in the role, which will help you get applicants who are truly enthusiastic about the position.

Include 6-8 responsibilities as bullet points to maximize the effectiveness of your gaming supervisor job description. A list this size is easy to skim but complete enough to give jobseekers a picture of what to expect. Your points should begin with strong action verbs to further place the applicant in the manager’s shoes. Avoid minor duties in favor of the most critical ones that will dominate his or her time.

Here are some sample gaming supervisor job responsibilities for use as a model if needed:

• Observe and monitor activity on the gaming floor for rule compliance, adherence to federal law and cordial customer-employee interaction
• Explain games to customers, clarify rules and outline betting procedures
• Resolve conflict as needed
• Ensure customer satisfaction
• Assess performance of game table employees and train new gaming floor staff
• Maintain high standards against cheating and rule violation

Gaming Supervisor Job Specifications

You shouldn’t mistake a short section for an unimportant one. Although the qualifications and skills section of your gaming supervisor job description is likely to be significantly shorter than the responsibilities section, it’s still important to get it right. A strong list serves as a deterrent for would-be applicants who don’t meet your minimum qualifications. This filter strengthens the quality of resumes you do receive in your inbox and saves you precious time weeding out less qualified individuals.

Casino Surveillance Manager Jobs, Employment Indeed.com

If you aren’t familiar with the gaming supervisor role, you can still create a strong qualifications and skills section by consulting with those who are. Check with the hiring manager or senior gaming supervisor to learn about the mandatory and desired proficiencies. By listing both (and being clear about which are which) in your gaming supervisor job description, you’re more likely to get minimally qualified candidates as well as those who offer something extra.

Gaming Surveillance Officers And Gaming Investigators :: Job ...

Below are some sample gaming supervisor job specifications:

Casino Surveillance Supervisor Job Description Duties

• High school diploma or equivalent
• Minimum 1-2 years’ experience as a gaming supervisor; 3+ years preferred
• Superior customer service and conflict resolution skills
• Ability to train, coach and develop junior employees
• Knowledge of security alarm systems
• Expertise in gaming rules and legal regulations associated with casino facilities